Clear Refund Terms

Refund Policy

Strict Final Sale on Digital Downloads

Because all products offered on FrankBase Store are intangible, instantly downloadable digital assets (PDFs, EPUBs, source code), all sales are strictly final and non-refundable once download links or license keys are generated.

1. "Try Before You Buy" Quality Guarantee

To ensure total buyer confidence and zero dissatisfaction, we provide:

  • Free 10-Page Sample Previews: Available directly on product cards and detail pages.
  • Complete Table of Contents: Full transparency of what each guide, coloring pack, or code repository contains.
  • Free Trial Tiers on Software: We provide free 30-day trial versions so you can test OS compatibility before purchasing a Pro license.

2. Rare Discretionary Exceptions

While our public policy is strictly non-refundable, our customer support desk may issue a manual refund at our sole discretion under two specific conditions:

  1. Accidental Duplicate Charge: You were accidentally billed twice for the exact same SKU within a 24-hour window.
  2. Unresolvable Technical Defect: The digital file is verified as corrupt, and our technical support team is unable to provide a functional replacement within 48 hours.

3. Submitting a Support Request

If you experience technical issues downloading your files, please contact us with your Order ID at support@frankbase.com.