🛡️ Clear Refund Terms

Refund Policy

🚫 Strict Final Sale on Digital Downloads

Because all products offered on FrankBase Store are intangible, instantly downloadable digital assets (PDFs, EPUBs, source code), all sales are strictly final and non-refundable once download links or license keys are generated.

1. "Try Before You Buy" Quality Guarantee

To ensure total buyer confidence and zero dissatisfaction, we provide:

Free 5-Page Sample Previews: Available directly on product cards and detail pages.
Complete Table of Contents: Full transparency of what each guide, coloring pack, or code repository contains.
Free Trial Tiers on Software: We provide free trial versions so you can test OS compatibility before purchasing a lifetime Pro license.

2. Rare Discretionary Exceptions

While our public policy is strictly non-refundable, our customer support desk may issue a manual refund at our sole discretion under two specific conditions:

Accidental Duplicate Charge: You were accidentally billed twice for the exact same SKU within a 24-hour window.
Unresolvable Technical Defect: The digital file is verified as corrupt, and our technical support team is unable to provide a functional replacement within 48 hours.

3. Submitting a Support Request

If you experience technical issues downloading your files, please contact us with your Order ID at support@frankbase.com.